Requesting your data or deleting your account

Under UK GDPR you can ask for a copy of your personal data, ask us to correct it, or ask us to delete it. Here is how each works in practice.

Get a copy of your data (subject access)

Raise a ticket from your registered email asking for a subject access request. We verify it is really you, then provide your data within one calendar month. There is no charge for a normal request.

Correct your data

Most details you can fix yourself in the app - see "Updating your personal details". For anything you cannot edit, raise a ticket and we will correct it.

Delete your account

Ask us by ticket from your registered email. Two honest caveats before you do:

• Your number: if you want to keep it, port it out with a PAC before deletion - a deleted account cannot release a number afterwards.
• What we must keep: some records are kept for legally defined periods even after deletion (for example billing records for tax law, and identity checks under anti-fraud rules). We delete everything we are not legally required to hold.

Who to contact

All requests go through the Submit a ticket page so there is a tracked record. VoicePro Plus Limited is registered with the ICO (registration ZB938320), and full detail lives in the Privacy Statement at voicepro.plus/legal/privacy.