Lost or stolen phone - what do I do right now?

Created by James Mackenzie, Modified on Fri, 7 Aug at 3:35 PM by James Mackenzie

Suspend your SIM immediately so nobody can use your number:

  • In the app from another device - SIM > Suspend, or
  • Call our automated line from any phone and choose the lost/stolen option.

Suspending protects you instantly and is fully reversible once your phone is back. Our fraud desk is available around the clock for anything suspicious.

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