Troubleshooting - no service, no data, or SOS only

Work through these steps in order - the great majority of signal problems are fixed by the first three.

Quick fixes

1. Toggle Airplane Mode on for 10 seconds, then off. This forces the phone to re-register on the network.
2. Restart the phone. The single most effective fix for activation and signal issues.
3. Check your line is enabled: in your SIM settings, confirm the VoicePro plan is turned on and selected for mobile data.

Still nothing?

• Check coverage: if you are indoors, in a basement, or in a remote spot, move somewhere more open and watch the signal.
• Check your account: a suspended line (for example after a failed payment) shows as no service. Open the VoicePro app to check your plan status.
• Remove and re-seat a physical SIM, and clean the contacts gently.
• Reset network settings (Settings > General > Transfer or Reset > Reset > Reset Network Settings on iPhone; Settings > System > Reset options on most Androids). This clears Wi-Fi passwords but often cures stubborn data issues.

Data works, but only sometimes

Congested locations (stadiums, stations) can slow any network. If data consistently fails in one place but works elsewhere, tell us where - coverage reports genuinely help.

When to contact us

If none of the above works, raise a ticket with: your postcode or location, device model, whether calls/texts/data are each working, and how long the problem has lasted. That detail lets us check your line and the network in one pass instead of a back-and-forth.