An eSIM can only live on one device at a time, so moving phones needs a fresh eSIM profile for the same number.
Contact us in the app (Support) or submit a ticket and choose Mobile, eSIM & travel - we will reissue your eSIM to install on the new phone. Your number, plan, wallet and remaining allowances are untouched.
For security we will verify it is really you with a one-time code before reissuing.
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