Redeeming codes and vouchers with customers

Promotional codes and top-up vouchers let you close a sale with an incentive, and let customers you have sold to keep coming back to your outlet.

How customers redeem

Codes are redeemed at voicepro.plus/redeem or in the VoicePro app. The customer enters the code, sees exactly what it grants (plan discount, top-up credit or a promotional benefit) and confirms - the benefit applies to their account immediately.

What partners need to know

• Codes are single-use and tied to the promotion's terms - a code that fails has usually already been used or has expired; check the printed validity.
• Attribution: promotion codes distributed through your outlet carry your partner attribution, so redemptions credit your account per the promotion's commercial terms.
• Never resell promotional codes - it breaches the promotion terms and gets codes cancelled, which lands on the customer at the till.

When a code will not redeem

Confirm the exact characters (0/O and 1/I catch everyone), check the expiry date, and then raise it through your portal with the code and the customer's error message. Live promotion issues are handled as a priority because there is usually a customer standing at your counter.