No signal or slow data - what to check

Most signal problems clear with a few quick checks. Work down this list in order.

Quick fixes first

1. Toggle Airplane Mode on, wait ten seconds, then off. This forces your phone to reconnect to the network.
2. Restart the phone. It is a cliche because it works.
3. Check you have not hit a data cap or an unpaid bill, both show in the app.

Still nothing?

• Check the service status page for any incident or maintenance in progress.
• Check coverage at your location, especially if the problem only happens in one place.
• If you use an eSIM, run through the eSIM troubleshooting guide, it covers SOS-only states and eSIM line settings.

When it is worth a ticket

If service was fine and stopped, or the problem follows you between locations, sign in and raise a ticket. Tell us your postcode, your phone model, and when it started, that detail cuts the diagnosis time in half.