Settlement, invoices and payment terms

The commercial rhythm of an interconnect, in one page.

Billing cycle

Invoices are produced on the cycle set in your agreement, itemised by destination with minutes or message counts and applied rates. CDR summaries supporting each invoice are available so your reconciliation team can tie every line back to traffic.

Payment terms

Terms (and any prepay or deposit arrangements) are those in your signed agreement. New interconnects commonly start on prepay and move to post-pay terms as trading history builds - your account manager owns that conversation.

Reconciliation and disputes

• Reconcile against your own CDRs promptly - dispute windows are defined in the agreement and late disputes are hard to honour.
• Raise disputes with the invoice number, destination breakdown, your CDR extract and the variance amount, via the business ticket form - full detail in "Raising a billing or CDR dispute".
• Undisputed portions of an invoice remain payable on their due date while a specific line is investigated.

Keeping trading smooth

Two habits prevent almost all settlement friction: keep your rate-sheet loading confirmed both ways (see "Exchanging rate sheets"), and keep the finance contact on your account current so invoices and notices reach a person, not a dead inbox.