Updating your payment card

Created by James Mackenzie, Modified on Fri, 7 Aug at 6:57 PM by James Mackenzie

Card expired, cancelled, or you just want to switch? Updating takes a minute and applies to future renewals immediately.

Update your card

  1. Open the VoicePro app and go to your account's billing or payments area.
  2. Choose payment methods, add the new card, and set it as the default.
  3. Remove the old card if you no longer want it on file.

Card details are handled by our payment provider - we never store your full card number ourselves.

After updating

  • The next plan renewal charges the new default card automatically.
  • If a renewal had already failed, updating the card triggers the retry - you do not need to contact us.

Something look wrong?

If a card will not save, check the billing address matches what your bank has, and that the card supports online payments. If it still fails, try another card and raise a ticket so we can look at the decline reason.

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