Why did a call use my wallet instead of my minutes?

Created by James Mackenzie, Modified on Fri, 7 Aug at 3:35 PM by James Mackenzie

Calls to destinations inside your corridor plan use plan minutes. Calls outside it - or after your plan minutes are used up - draw from your wallet at the listed rate. The app's call log shows which pool each call used. If something looks wrong, raise a ticket under Billing & payments and we will check the call records.

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